Microsoft ending sales of Money on June 30, 2009

Effect: After June 30, 2009, you will no longer be able to purchase Microsoft Money. If you have purchased Money Plus prior to this date you will still be able to Activate Money Plus.

In addition, Online services (direct online statements, bill pay, quotes), Activation and assisted support for Money will end on Jan 31, 2011.

For more information see http://microsoft.com/money

HTTP 500 error

Effect: When trying to access a page or feature on MSN Money, it may fail with an HTTP 500: Internal Server Error message

Duration: Intermittent

We are working on this, with some expected improvements after the May 8 site update.

In the mean time since this can be caused by a problem in the cookies or cached files, clearing cookies and 'temporary internet files' can resolve this.

For more information on how to do this, see the following Microsoft Knowledge Base articles:

• How to Optimize Internet Explorer 7
• For Internet Explorer 6, reference the Delete the Contents of the Temporary Internet Files folder in the Troubleshooting problems articles.

Quotes/Charts not updating

When: Varies

Effect: On heavy market days, you may experience problems with getting quotes or charts to update on the MSN Money site or within Microsoft Money

Duration: Intermittent

We are working on improving capacity. Unfortunately for now, if you experience this, please try again later.

MSN Money May site update

When: May 8, 2009

This site update adds language localized versions of the new Portfolio Manager utilizing Silverlight technology to the MSN Money sites for other countries.

The Portfolio Manager overview provides more information and comparisons between the Portfolio Manager options on MSN Money.

This site update will also include changes to reduce/eliminate the HTTP 500 error and some performance and data quality improvements.

Portfolio showing outdated data

Effect: Outdated information appears in your portfolio, if the Deluxe Portfolio hasn't successfully saved to the MSN Money servers in the past 90 days. MSN Money may try to force an update and replaced the Deluxe Portfolio information on your computer with the information stored on MSN Money servers. Because updates have not occurred for 90 days, this causes outdated information to appear in your Portfolio. Note: Portfolio Manager Essentials only uses the server data and has no local copy.

Duration: Indefinite

Reference: Common questions about the MSN Money Portfolio Manager
and the MSN Money cannot save your Portfolio to the server at this time KB article

Weekly Maintenance

When: Sundays 1 AM (Pacific Time)

Effect: Intermittent access to My Accounts, Portfolio, and Bill Pay

Duration: Approximately 3 hours

Why doesn't my account update?

Effect:

There may be times when specific accounts do not update. In most instances the accounts will update within 24 hours.

If specific accounts haven't updated for more than 24 hours and you've tried to force an update via Update Now, see the Check the Status of an account on MSN Money item below for information on how to look up the error codes for those accounts. If you click on that error code, it may provide additional information to identify the reason for the failure.

If you go to your financial institution's website and see that they've added additional security measures, this may explain the difficulty Money has in updating your accounts. In these situations we are working to accommodate these changes as soon as possible.

Check the status of an account in MSN Money

To check the status of an account that you currently track in MSN Money's My Accounts, go to the Account Status page.

Sign in using the same Passport Network credentials that you use for My Accounts.

The status provided for each account includes:

• Date and time of the last update
• Number of transactions
• An option to change your bank or brokerage sign-in information, if needed
• Error codes

Does my bank or brokerage offer online updates through MSN Money?

To determine if your bank or brokerage offers online updates through MSN Money, go to

http://www.microsoft.com/money/bankonline.aspx

June 23, 2009