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Smart Spending blog - The best money-saving tips on the Web, featuring MSN Money's Karen Datko, Donna Freedman, Teresa Mears and the best of other sites.
Smart Spending combines the best money-saving tips from MSN Money and the rest of the Web. Our team of experts on stretching dollars:
  • Karen Datko

    Karen Datko, lead blogger, is a veteran journalist in small-town Montana, where her mortgage is $310 a month.

  • Teresa Mears

    Teresa Mears is a veteran writer in Florida. She doesn't clip coupons, but she does shop at Goodwill.

  • Donna Freedman

    Donna Freedman, our "Living With Less" columnist, is a student, freelance writer and handywoman in Washington.

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Using a restaurant coupon? Don't be a jerk

A guide to using your coupon without demonstrating to the server that you're stupid or cheap.

Posted by Karen Datko on Monday, February 8, 2010 4:55 PM

Lots of restaurants are so desperate for business right now that dining coupons are relatively easy to come by. (And we help you locate them every week.) That being said, there’s nothing wrong with using a little etiquette while you’re getting 20% off, or two dinners for the price of one, or a free appetizer or piece of cheesecake.

 

It appears that some of you have been acting like jerks. Hanna Raskin observes in a post at Slashfood that “coupon users tend to be among the most impolite diners.”

 

To avoid being that person, read her tips. Among them:

 

Know thy coupon. “A coupon is a gift from the restaurant, not a negotiation tool,” she writes. That means the information in the fine print is final, not a suggestion. If it says it applies only to dessert, that does not mean an extra bowl of mashed potatoes and gravy or onion rings. If you don’t understand the terms, ask before you order, not after you get the bill.

Neither is your coupon a prop. She says that some people are so nervous they’ll be charged full price that they’ll build “a little coupon shrine” on the table. “See me! Don't overlook me!” it screams. “All that conveys is cheapness, which is what all servers dread,” Raskin writes.


What’s a diner to do? We like this suggestion from a reader named “dtm”: “I think it's reasonable to ask the server at the beginning of service -- along the lines of, ‘Is it possible to use this tonight?’ Ask this with the drink order and then consider your food options.”

 

Some of Slashfood’s readers objected to Raskin's tone. (We found it to be entertaining.) The comments at her post suggest there’s a big disconnect sometimes between people who dine and the employees who wait on them.

 

How does her final point sit with you? She says you should tip as you would if you were paying the full price of your meal. Some coupons spell out an 18% tip on the regular price, she says. If your coupon doesn’t, remember that “your server works just as hard to bring you a free meal as one purchased without a coupon.”

 

Related reading:

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1 - 15 of 29
Saturday, June 12, 2010 5:49:56 PM
The basic salary is different from a waiter and employee in McDonald. In Tennessee, the server pay about 3-4 dollars an hour only. If you don't tip, they will go get another job, no one put the dishes on your table, and all customer need to go to the kitchen to DIY. Just imagine what will happen... I suggest you tip your server from now on, or stick to McDonald and KFC.
Thursday, May 06, 2010 6:07:27 PM
I do not believe in tipping in restaurants. A server is a job. So is a McDonalds worker, or a landscaping helper. These other people don't expect a tip, why should servers. Do something else! And these other workers work much harder and longer than servers. Paying 15-20 per cent more on a bill just because the food is placed in front of me by someone other than the cook is ridiculous. I will tip anyone I want for an excellent job, above and beyond the call of their duty. I have even tipped my dentist.
Saturday, March 06, 2010 2:18:56 AM

Not sure why I see the display name above when I try to leave a comment.   Anyway.

 

This article is insulting to consumers.   "Some of you are being jerks".   Indeed?

 

A restaurant give coupons to help it's business.   We consumers get the coupons and use them.   I really don't think it's exactly being a "jerk" to wait until the end of the meal to present the coupon, please.   Maybe the coupon says to present it at the beginning, but that doesn't make you a "jerk" to give it at the end if you don't realize that.

 

To call people jerks for the way they use restaurant coupons is absolutely ridiculous.     You could post positive tips about the best ways to use them.   

 

I don't know about the stuff regarding trying to negotiate the coupon to get something else free or discounted instead.    Though that doesn't make a lot of sense to do, a coupon is for what it is, not something else, that hardly makes the person who tries to do that a "Jerk".

 

Please check your respect for diners, not just for waiters and restaurants.   You have a coupon, you take it to a resto, you eat, you use the coupon, end of story.

 

The implication that someone who uses a coupon, and people in general who use coupons, need to be instructed on how not to be a "jerk" is just disgusting.   Actually, the author of this article, for using that type of language, is indeed, a JERK.

Thursday, February 18, 2010 5:13:20 PM
The only thing I might add:  let the management KNOW why you haven't tipped this server.  It makes a tremendous impression on both the management AND  the server.  Saves embarassment on your part for actually giving what the service was worth:  $00
Wednesday, February 17, 2010 12:50:22 AM
 I agree. Pay servers minimum wage, then tip. But if you pay servers minimum, your menu price will go up. Alot of people in the restaurant I manage order from the kids menu. I don`t have a problem with that. We have about 65 servers on staff. Multiply doubling wages and you will see higher prices and weaker service. I have run alot of restaurants. I have watched my delivery drivers ( Pizza place) leave the non tippers pizza`s on the rack to make sure the good tippers got theirs first!! Just a fact. If for some reason you think servers are in the same income level as a PHD, then you are LOST!!!!!
Sunday, February 14, 2010 5:28:15 PM

Of the four suggestions in the partner post, only two of them are good ones. Yes, know the terms and expiration date of the coupon and don't expect the restaurant to bend the rules. And yes, tip on the regular price, not the discounted price.

 

The suggestion to wait until the end of the meal is dumb. At that point, you've eaten your meal and are obligated to pay for it, so that is not the best time to find out you missed something in the fine print. Also, most restaurant coupons I've seen state that they should be presented when ordering. Why not let the server know up front, clarify the discount, and then let the server decide when he/she wants to take the coupon?

 

The note about the "coupon shrine" is insulting. First of all, the server may not remember the coupon, even if you mention it up front. (I can't tell you how many times I've handed the grocery store checker a coupon and STILL had to remind them at the end to scan it). Second of all, the server is there for the customer, not the other way around. I am a polite diner who rarely makes any extra demands (like leaving out ingredients, needing things on the side, etc). If that isn't good enough for you, then I will eat and home and you can try paying your bills on your $2 base salary. Good luck with that. I'm not going to worry about whether my coupon's presence on the table is offending the server - sheesh!

Wednesday, February 10, 2010 2:25:17 PM

Tipping is part of a servers wage. Many restaurants will report 8% of a servers sales as income to the federal government. Yes servers must pay tax on 8% of their sales whether they make that in tips or not. So the hourly wage basically covers taxes. Many states only pay part of minimum wage, some states pay all of minimum wage.

When I worked as a server if my bi weekly paycheck was $100.00 I was happy. Believe me the tips were what paid the bills.

 

And for those who seem to think the restaurant should pay the servers a going wage and eliminate tipping, many people will stop eating in restaurants. The menu items would be too high for many to afford.

Tuesday, February 09, 2010 7:43:37 PM
I think tipping has become expected in the server world!  Why is the food service industry one of the few industries that the CUSTOMER pays your salary??  I think of tipping this way:  I can have horrible food and a great server and tip 25% plus, or, I can have great food and horrible service and will leave only 10% because the service sucked!  Let's remember where the word T.I.P.S came from "to insure prompt service."  If I was to own a restaurant my one rule to my servers would be to have an A+ attitude ALL THE TIME!  In the long run, you will have happier customers who return and TIP LARGER AMOUNTS!  It really is a simple strategy and believe it when I say this, strippers do it to make more money...  that is to be as nice as possible so you can leave work with more cash in your pocket! 
Tuesday, February 09, 2010 4:41:06 PM

Wait staff being paid under $3/hr!  Wow do I wish my restaurant could get away with that, I have to start my employees @ $7/hr. 
Tipping.  Now there is a sore spot.  It's a gratuity, (that means gift).  If a customer chooses to tip, it should reflect their happiness with the service and the food quality.
Whenever one of my servers complain that their tips were poor, I remind them that they are lucky just to have a job. 
I have noticed though, that the ones that do complain about paltry tips typically are the laziest workers.
We print coupons for people to use, so use them.

Tuesday, February 09, 2010 3:32:50 PM

If waiters are smart and decided that none of them will work for $3 salary then they will have a power to change how they got treated by employers and they will need to pay them regular salary. That what waiters should look for and for tips. Complaining that someone didn't give you a tip is bad.

When you go to doctor, did you tip nurses, doctors, and other personal that run as crazy whe you are sick or going to die?

Didn't they stay all day on their legs like many waiters complain? Don't they deserve Thank You from you from saving your live? 

Being from outside US where people will first tip the doctors then waiters it is ridiculous to me that waiters complain about those tips.

If I need to tip I will tip my doctor and nurse for keeping me alive and well being as I can always cook for myself but I can’t operate on myself or take care of myself when I'm sick.

 

Tuesday, February 09, 2010 3:09:30 PM

I can't believe some of the cheap people here.  First of all, I've never been a waiter and I don't ever want to be a waiter because I know it's hard work...being on your feet all day, running around taking orders from people who, seeing from some of the comments on this board, think they can treat a fellow human being as a lower class citizen just because they are the waiter, carrying a loaded tray, remembering who gets what dish, and the list goes on. 

 

I was taught as a young child by my parents who are absolutely the most generous and kind people on this earth (also later learned through etiquette articles) that you tipped on the amount of the subtotal (before taxes).  If you use a coupon, you tip on the full amount it would have been without the coupon.  That makes sense because if you received a free dinner, does that mean you don't need to tip anything?  NO!  except for you cheapskates.  The waiter has worked just as hard to bring you your dinner as if it were being charged full price.  Think about it...if you worked in Macy's and didn't get your full hourly pay because a sale was on, you'd complain as loud as you could at how unfair it was.  The whole purpose of the tip is to show gratitude for good customer service (of course, if the service is horrible and the waiter has a bad attitude, you have every right to leave a less than stellar tip and talk to the manager and mention the reason to the server, if you want).  However, that doesn't give you the right to be a nasty customer...one that checks of a list of everything that's going wrong.  My feeling is, if the waiter is really trying and is apologetic if something goes wrong, then she/he deserves a decent tip.  No one is 100% in their jobs 100% of the time.

 

The other thing I learned at a young age is if you have a coupon, you should present it at the time you order because the waiter can then adjust your bill at the end of dinner.  This is helpful to you because then you'll know if you can use the coupon and what you can use it for if there are any restrictions.  It's also helpful to the waiter because if you give the coupon after dinner, it is more likely that the waiter has already printed out your bill.  He/She will then have to go back and adjust it.

 

If you have to scrimp on the tip because you can't afford the tip, then you really shouldn't be eating out...considering how small a part of the bill the tip is.

Tuesday, February 09, 2010 1:14:59 PM
Servers are the whiniest bunch of cry babies.
Tuesday, February 09, 2010 11:45:31 AM

So Horowitz I guess you're of the opinion that "**** job=**** pay" and let the servers get a real job, right?

 

if you're so cheap you can't tip well even with a coupon you shouldn't be dining out.

Tuesday, February 09, 2010 11:41:09 AM
I LOVE coupons!!!  Just last weekend we had one for a free meal for two.  And we tipped on what the meal would have been had we not had the coupon.  We gave the coupon to the server at the beginning of the meal, asked if we were able to use it at that time, the server took it back to the manager and came back telling us what the coupon covered.  It was a lovely meal, the server took excellent care of us, and we tipped accordingly.

Now, I will have to say, there have been times where I have left a tip of 1 dollar, but it was only by my good grace I left a one dollar tip.  The server didn't come to us for 15 min to take our drink order (he came when we were grabbing our things to walk out), I ordered a sprite, he ordered a pineapple juice.  The server brought back a coke and apple juice.  We ordered one thing off of the menu, he brought us out something else completely different.  When he brought us out the right food, we ate, then got the check in which he charged us the dinner price instead of the lunch price because the kitchen gave us larger portions than the lunch portion because he didn't write down "lunch" on the ticket.  The manager had to fix everything.  This person should not be a server!  Needless to say, we never went back...specially after we started throwing up about 30 min after we left.

Tuesday, February 09, 2010 11:13:21 AM
Performance Auto Tune will let you use an expired coupon printed from their website.

As far as tipping with a coupon? You get a tip (1) if you deserve it, and (2) 16% more or less of the total of MY bill, not if I were paying full price. Period.

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