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The top 9 shoplifted items

Retail theft rising, with more middle-class shoplifters, study finds.

Posted by Teresa Mears on Thursday, November 19, 2009 1:18 PM

It’s no surprise that, in this economy, shoplifting is up. Worldwide, retail theft grew 5.9% last year, accounting for about $208 per family.

 

A new Global Retail Theft Barometer study, produced by the Centre For Retail Research, found that the greatest increase in retail theft came in North America, where the rate grew 8.1%. (The highest rate of theft was in India.) The study’s authors attributed the increase in theft to the recession and also to stores cutting their security budgets. The survey covered July 2008 to June 2009.

 

Bruce Crumley, writing for Time magazine from Paris, talks about “one of the more surprising findings: A growing number of new shoplifters are outwardly reputable, middle-class people who are walking off with French cheeses, quality meats, cosmetics, mobile phones, clothing and other goodies that they feel they need to maintain a quality of life they can no longer afford.”

 

Crumley quoted Joshua Bamfield, director of the Centre for Retail Research, who said that organized criminals account for the biggest segment of shoplifters, but that retailers are seeing more middle-class thieves, too, some of whom believe they’re completely justified in stealing during the recession, even if they’re not stealing necessities. Several publications have written about the rise of middle-class shoplifting in Britain, but we didn't see any comparable reporting about middle-class theft in the United States.

"Though most thieves rationalize their acts, the current situation has many people feeling the entire system is broken, that politicians are too corrupt or inept to fix it, and that there's nothing wrong with stealing from these big companies and fancy stores that -- the thinking goes -- are themselves making out like thieves," Bamfield told Time. "There's a real perception among many new shoplifters that if you work hard, put money away and play the game, you're asking for someone to come along and rip you off."

And what were people stealing, you might ask?

 

Seth Figerman of Main Street has done a round-up of the most shoplifted items of 2009:

  • Razor blades and shaving products.
  • Cosmetics, especially face creams and perfumes.
  • Wii and other gaming systems.
  • Alcohol.
  • Meat.
  • Satellite navigation, or GPS, systems.
  • Brand-name clothes, purses and accessories.
  • Infant formula. Some stores lock up powdered formula, which is not only sold on the black market at a higher price but used to cut drugs. Who knew?
  •  Watches.

So there’s the list of the goods most prized (or at least the most purloined) by thieves. Any surprises? We can’t think of any situation, beyond total destitution, that would justify shoplifting, but are we just hopelessly old-fashioned?

 

Related reading:

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1 - 15 of 25
Monday, November 23, 2009 9:05:28 PM
I own a small store.  For the past 2 1/2 years one of my customers has been creating her own "buy one get one free" sale.  Whenever she buys an item, she comes in, while I am occupied teaching workshops, and steals another item similar in value to the last one that she had purchased.  I initially suspected her, as she was always the last person that I saw trying on the stolen items, and always comes into my shop while I am teaching, carrying a big shopping bag.  But, when she continuously bought better merchandise, I didn't think of her as a suspect.  Then she was caught shoplifting in the neighborhood, and subsequently admitted to me that she was stealing- but not from me.  LOL  She claimed that she has been in therapy for years for her mental health issues.  I think that she believes her therapist is a priest- and that she is being absolved of her crimes by talking about it with her therapist.  Here is how she was stealing:  she would go to the local yarn store, and buy a some yarn, and ask for a big shopping bag, and then cruise through the other small shops in town-  (all owned by individuals- who are all struggling to make a living in this bad economy, not that it matters, but the thought that she was stealing from a big operatiopn is not her excuse)   She would buy merchandise, and then steal the equivalent of her purchases.  I know a shop in Chicago where she travels to, and does the exact same thing in their neighborhood- starts at the yarn shop, and progresses through to the other small stores, shopping and chatting it up with the owners- robbing them blind.  Another woman living in a wealthy suburb of Chicago was caught shoplifting in my store, and two other stores in our town- and GUESS WHAT-  she keeps on coming back!  UNBELIEVABLE!  She is so addicted to stealing, that she can't help herself!  The first woman in this story has a government job, is a woman, disabled by her "mental health" issues, and is a minority- working out of her home- she has no children, job security, and does not have a mortgage-  so there is NO EXCUSE for her behavior.  She can well afford everything that she steals, she just steals for the thrill of it.  It's her "fun time".  Last week, two young girls ran out of my shop, telling me that they were going to go and get some money, twice, and never came back- when I walked over to them to take a peek.  Little kids- about ten years old.    I watch everyone now.  Hate that I have to do that.  I'm installing cameras, and a taping device to help out, and have placed signs in the shop warning people of that.  I hope that it helps.  During ladies evening party events, the ladies always steal something.  They must think that I'm making a huge profit from having their little party to justify their theivery.  All I can say is that I'm a person too, have children to support, and bills to pay, and work 60 hours a week operating my own business.  I hope that Karma is real for these nasty thieves. 
Saturday, November 21, 2009 12:08:50 PM
I lost my job several months ago where I was employed as a Loss Prevention Mgr.  Retailers are cutting back...even in their security.  The store I worked at now has nobody because my position was eliminated.  Also, there are very few cameras.  I really have no love for the company I worked for (9 yrs).  Nonetheless, I do not condone shoplifting.  It is true, however, that it is a crime that transcends all races, genders, ages and socio-economic statuses.  There is no single description of a shoplifter.  You cannot pick somebody based on how they look.  The only thing they all have in common is that they want something without paying for it.  The biggest thing I was trained to look for was darting eyes and quick/jerky movements with the hands.  There are various methods people use.  Some are invovled in ticket switching.  This is where a lower priced ticket is placed on a higher priced item and the individual may succeed in getting an item much cheaper than usual.  The reverse is also true.  Someone may place a higher price ticket on a lower priced item in an attempt to get more $ in return.  Some people are involved in wear-it-out schemes.  They simply enter a store, put an item on under their clothing and then wear it out.  For example, someone could enter a store...select a new bra...take it to a fitting room...put the new one on and leave their old one behind or place it on the hanger and then walk out of the store unsuspected.  Some people do shelf returns.  This is where an individual enters a store, selects an item from a display and then returns for store credit if able.  In essence, they end up with "free money" to use on whatever they please.  I recall some who would return a high priced cooking set and then use their store credit to purchase clothing, cosmetics, jewelry etc.  We were buying our own merchandise back from the thieves.  Lastly, some would legitimately purchase an item then bring back the box filled with an old item of equal or lesser weight and end up getting cash back while keeping the new item.  There are many other methods people use...maybe I should write a book about my experiences huh? 
Friday, November 20, 2009 10:20:40 AM
Several years ago I was followed all over a TJ Maxx store by store security. I have never shoplifted anything in my life. Being somewhat ugly, I must fit the description of a shoplifter. Retailers need to get over their preconceived notions of what constitutes a shoplifter.
Friday, November 20, 2009 9:02:40 AM

I suggest that you all read this book:

 

Seductions of Crime by Jack Katz (UCLA Sociologist)

Chapter 2: Sneaky Thrills.

 

Shoplifting is not necesarily a utilitarian crime... Middle-class shoplifters are not recently stealing. It's much deeper than a simple recession...

 

Good reading!

#5
Thursday, November 19, 2009 10:56:52 PM

<It is against Visa/Mastercard merchant rules for a business to request another form of identification when a customer pays with their card.>

 

It's not against the rules but they can't refuse to process the charge if you refuse the provide the additional identification.

Thursday, November 19, 2009 10:49:21 PM
smart!
Thursday, November 19, 2009 10:30:03 PM
how would you feel to be accused by the store security and made to show the inside of your purse they apologized when they found nothing on me nor my friend but on the way out of the K-mart store she laughed and said thank God i didn't steal anything today and then proceeded to tell me,her and a friend had been doing it for months at that store and her hubby had said one day you will get caught so stop it! I was livid I said it's because of people like you that the rest of us have to pay more! would not talk to her after that on the ride home,but I was betting they had sure recognized her from previous visits and said this time they were going to actually get her. Ah the 70's. Do they even have Security people that walk around anymore in Big stores?
Thursday, November 19, 2009 8:17:04 PM
Even 30 years ago, a supermarket cashier friend of my mother's used to complain about how many people stole roasts and asked, "if they're hungry can't they just take hamburger or a package of franks, no, only the expensive stuff."

I had an accounting professor who told me about the pro shop employee who switched rocks for bowling balls, and my own father fell on his rear-end lifting what he thought was a heavy case of wine, but what turned out to be empty bottles only.

This is old news.

Thursday, November 19, 2009 7:40:32 PM
In pharmacies the elderly steal hearing aid batteries like crazy!!
Thursday, November 19, 2009 7:16:44 PM

Another item that people steal is food - for example, they would drink a can of soda at the store and put the empty can on different shelf, or they open a package of food (muffins, etc.) and steal  one or two (probably ate right in the store) and left the other on the shelf. This is very sickening.

I have seen mothers with children went into the store, the mother would pick up a bunch of bananas, tore one apart and told her kid to eat the banana. Same thing with grapes/apples. Remember we pay for these items by weigth, not by count. So of course, whatever the children ate, those are not paid for. I don't care how hungry the children are, they can wait until the mothers are done with shopping and pay for everything. This is stealing - people. 

Thursday, November 19, 2009 7:09:08 PM
Razor Blades are the most stolen items, because there are only a few worth using, and the cost is 24 dollars for an 8-pack of "Heads".  In the "hood " you can get them all day for 10 bucks..they have to be "hot"!! but i shave My Head ( and 'other areas', so i go through 10-15 heads a month. Add that up--$25 plus a month, just to shave. I buy mine on the streets --when ever i can..it is a scamm to begin with..those razor heads could not possibly be more than 10 cwnts apeice..",ADE IN TAILAND" IS CLEARLY STAMPEN UPON THEM!! Like the Article stated, these Wallmarts, and Big stores that killed all of the "MOM AND POP STORES--WHERE THEY KNEW YOUR NAME, AND WHAT YOU PURCHASED, ARE ALL GONE NOW--AND WALL MART HAS TO BE PAID--THERE IS ONE EVERY 2 MILES HERE IN THE U.S.A., HELL NOTIFY NE THE NEXT TIM E YOU GET SOME HEADS.I GOT YOU!!! THIS AINT NEW--ITS FINALLY BEING NOTICED BECAUSE OF SO MANY PEOPLE HAVING TO STEAL..FOR THE PRICE OF 1 PACK OF GILETTE RAZORS, I CAN FEED MY FAMILY FOR 2-3 DAYS, THEY NEED TO LOWER THE PRICES AND THIEFS WOULD GET OTHER THINGS/POSSIBLY GETTING COUGHT. ME AND FREE GO WAY BACK...IM GLAD --THIS WALL MART SOCIETY SUCKS--ITS ALL FORIGEN GARBAGE , NOT WORTH ACTUALLY STEALING MY SELF, OR I WOULD, BUT IF SOME ONE HAS SOME OF THESE ITEMS, THEY CAN SELL FAST ON THE STREET! PERIOD. EVERY BODY KNOWS IT--WHAT WOULD YOU DO -PAY $25--OR GET 2 FOR 15 ON THE "CORNER"--ITS A '"FACT" AND IM GLAD FOR STREET VENDORS SAVING US MONEY--LONG LIVE THE TRUE CAPITALISTS--HUSTLERS/MACKS/--PIMOS GET PLAYED--THEY DONT COUNT---NO..NOT EVEN UGLY ASS "SNOOP DOGG". HE HAS A FEW TORE UP HOES BECAUSE HE HAS SOME LOOT, WHAT HE DONT WASTE ON CRACK..
Thursday, November 19, 2009 6:37:45 PM

This is for fear of being sued buy the customer for falsely being accused. When I was in college I worked in a grocery store and saw people steal so much and if you catch them in the act then you can apprehend them but only when store personnel catch them

This was 20 years ago too

#13
Thursday, November 19, 2009 6:09:51 PM
people steal mouthwash to drink it, sort of a creme de minthe cordial
Thursday, November 19, 2009 6:07:08 PM

I'm undergoing a dental update program including a complete root and teeth cleaning accompanied by a dental tooth bleaching.  Basically, running a multi-thousand bill at this juncture.  At the drugstore this week I decided to expedite the process of the bleaching and to get additional gel, since my introductory prescription is near end.  I tiptoed into the Toothpaste aisle for this gel and found it priced from $7 to $43 per package.  They also displayed mouthwash with whitening properties priced about $7 a bottle.  More or less what I expected actually.  The shock though was that the mouthwash was under lock-and-key and behind a glass partition with the $40 gel packages.   I mentioned to the pharmacist assistant that the mouthwash was locked up.  He just grinned.

 

So when they inventory the dental products, I bet the on hand will represent an amount they expect.

#15
Thursday, November 19, 2009 5:57:33 PM
i was applying for a job with a compaqny that counts inventory.  i said why is this even necessary, they scan the boxes in as they come off the truck, then they scan them on the way out at the check-out, so why the counting?  he says, shoplifting.  they don't stop to get their "purchases" scanned.  therefore there is an inventory discrepancy, and an impartial 2nd party is need to tally this up for tax loss purposes.  back in the 70s the most popular item to select was preparation H because of the embarrassment.  now it's razor blades?  wow for what purpose i wonder.
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