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Sprint may have improved its standing in a scientific poll, but as far as MSN Money's audience is concerned, the phone company is still the king of bad customer service.
"Wow, 176 pages of people talking about their Sprint service and I'm guessing it's mostly bad -- at least ALL of my experiences with them have been bad," wrote "sphoebus" in message No. 2,110 in a Sprint thread on the MSN Money message boards.
In our second annual Hall of Shame package, published last month, we urged readers to tell us about their best and worst customer-service experiences. We asked about specific companies -- those that ranked among the 10 worst in the Hall of Shame poll. But we also threw open a catch-all thread for stories about whatever companies readers wanted to praise or condemn.
The vast majority of the responses in our boards were negative. And Sprint easily had the most messages posted to our Consumer Action Forum. Interestingly, Bank of America and Comcast came in second and third based on number of posts, precisely the order they were ranked last year in our original Customer Service Hall of Shame.
This year, Sprint scored third-worst in a poll conducted by MSN Money and Zogby International that asked respondents to rate companies' customer service. We ranked the companies based on what percentage of people thought a company's service was "poor." Sprint's service was rated poor by 39% of the respondents who had an opinion of its service, behind AOL (47% poor) and Comcast (42%). Last year, Sprint ranked worst at 40%.
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Here's a full rundown of how our Hall of Shame companies ranked in terms of message-board posts:
Sprint 2,116
Bank of America 1,759
Comcast 1,734
Capital One 913
Qwest 723
AOL 643
HSBC Finance 633
Cox 398
Continued: Sprint's message board
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