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Honda and Porsche lead the pack in J.D. Power and Associates' annual ranking of initial vehicle quality.
Porsche is the top brand, with the fewest reported problems per vehicle. Honda has winners in three segments, more than any other automaker. Its Honda Civic, Fit and CR-V all got awards. Ford continued its quality gains, with its Mercury and Ford brands cracking the top 10. And Nissan's Infiniti division pushed Lexus out of the way to grab the No. 2 position, vaulting from ninth.
The study, released Wednesday, measures problems in the first 90 days of ownership. It questioned 81,500 people who bought or leased vehicles from the 2008 model year. A separate survey, due later this summer, measures the reliability of 3-year-old models.
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J.D. Power says overall quality of brand-new vehicles improved to an average of 118 problems per 100 vehicles from 125 problems last year, a change of 6%. In 1998, the rate of problems was 176 per 100 vehicles.
Owners are asked 228 questions on issues as varied as braking and handling to seat comfort and gas mileage. They reported improving quality in all areas except audio, entertainment and navigation systems.
Is 0.2 problems significant?
"This gain is driven not only by strong advances from many of the high-volume brands such as Chevrolet, Ford and Toyota, but also by very significant improvements by many other automakers," said David Sargent, vice president of automotive research at J.D. Power and Associates. "This industrywide improvement is a testament to the effort that automakers are putting into listening to the voice of the customer."For 2008, Jeep was the worst performer, with 167 problems per 100 vehicles. Sargent said the most improved vehicle was the Volkswagen Passat and singled out the Chevrolet Malibu and Infiniti EX as particularly problem-free for new or redesigned models.
Rankings by brand and winners in individual segments follow:| Nameplate | Problems | 2008 rank | 2007 rank | Nameplate | Problems | 2008 rank | 2007 rank |
|---|---|---|---|---|---|---|---|
Porsche | 87 | 1 | 1 | Nissan | 124 | 19 | 19 |
Infiniti | 98 | 2 | 9 | Volvo | 124 | 19 | 15 |
Lexus | 99 | 3 | 2 | BMW | 126 | 21 | 21 |
Mercedes-Benz | 104 | 4 | 5 | GMC | 127 | 22 | 18 |
Toyota | 104 | 4 | 6 | Mazda | 127 | 22 | 34 |
Mercury | 109 | 6 | 8 | Volkswagen | 128 | 24 | 31 |
Honda | 110 | 7 | 4 | Hummer | 132 | 25 | 33 |
Ford | 112 | 8 | 10 | Subaru | 133 | 26 | 21 |
Jaguar | 112 | 8 | 6 | Scion | 138 | 27 | 11 |
Audi | 113 | 10 | 26 | Dodge | 141 | 28 | 30 |
Cadillac | 113 | 10 | 25 | Chrysler | 142 | 29 | 27 |
Chevrolet | 113 | 10 | 15 | Mitsubishi | 149 | 30 | 29 |
Hyundai | 114 | 13 | 12 | Saab | 149 | 30 | 21 |
Pontiac | 114 | 13 | 21 | Suzuki | 152 | 32 | 28 |
Lincoln | 115 | 15 | 3 | Saturn | 157 | 33 | 19 |
Buick | 118 | 16 | 14 | Land Rover | 161 | 34 | 35 |
Acura | 119 | 17 | 17 | Mini | 163 | 35 | NA |
Kia | 119 | 17 | 12 | Jeep | 167 | 36 | 32 |
Industry Average | 118 |
The rankings are closely watched by automakers and are frequently used in advertising despite persistent questions about whether they show any real difference between makes. A Ford that scores 112 encounters 1.12 problems per vehicle; a Toyota that scored 104 would encounter 1.04.
Winner and runners-up in sales segments:
Subcompact car:
Winner: Honda Fit
Runners-up: Kia Rio, Hyundai Accent
Compact car:
Winner: Honda Civic
Runners-up: Toyota Prius, Hyundai Elantra
Compact sporty car:
Winner: Mazda MX-5 Miata
Runners-up: Subaru Impreza, Pontiac Solstice
Compact premium sporty car:
Winner: Mercedes Benz CLK-Class
Runners-up: Porsche Cayman, Volvo C70
Entry premium car:
Winner: Infiniti EX-Series
Runners-up: Infiniti G-Series, Acura TSX, Volvo S40
Midsize car:
Winner: Chevrolet Malibu
Runners-up: Mitsubishi Galant, Ford Fusion
Midsize premium car:
Winners: Mercedes-Benz E-Class, Infiniti M-Series (tie)
Runners-up: Lexus ES 350, Audi A6
Large car:
Winner: Pontiac Grand Prix
Runners-up: Mercury Sable, Mercury Grand Marquis
Large premium car:
Winner: Lexus LS
Runners-up: Mercedes Benz S-Class, Cadillac DTS
Compact activity vehicle:
Winner: Honda CR-V
Runners-up: Chrysler PT Cruiser, Ford Escape
Midsize activity vehicle:
Winner: Dodge Durango
Runners-up: Hyundai Santa Fe, Toyota Highlander
Midsize premium activity vehicle:
Winner: Lexus RX
Runners-up: Porsche Cayenne, Lexus GX 470
Large activity vehicle:
Winner: Toyota Sequoia
Runners-up: Chevrolet Tahoe, GMC Yukon
Large premium activity vehicle:
Winner: Lincoln Navigator
Runners-up: Infiniti QX56, Cadillac Escalade
Midsize pickup:
Winner: Dodge Dakota
Runners-up: Ford Ranger, Toyota Tacoma
Large pickup:
Winner: Chevrolet Silverado LD
Runners-up: Toyota Tundra, Chevrolet Avalanche
Van:
Winner: Ford E-Series
Runners-up: Nissan Quest, Chevrolet Express
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