Time Warner Cable: 29% say it's 'poor'

In the MSN Money-Zogby poll, Time Warner Cable's customer service was rated "poor" by 29% of respondents who had an opinion of the company.

In a statement, Time Warner Cable said it values each of its customers. "We have 14.6 million customer relationships, a number that continues to grow, and we handle millions of calls each month," the company said. "While we recognize that issues occur, we are working on a daily basis to improve our service."

In the poll, Time Warner Cable's service was rated "fair" by 35% of respondents who had an opinion, "good" by 28% and "excellent" by 8%.

• Talk back: How has Time Warner Cable treated you?

Here are a couple of typical complaints from our message boards:

• "Time Warner Cable. Their Road Runner High Speed (?) Internet turned out to be slower than dial up."
• "They screwed up my reception, then tried to blame my vcr. When I disconnected that and reception was just as bad they said they had no clue and left. Had to call again (55 minutes on hold) to get someone back and finally repair person said it was screwed up on their end. Was told the cost would be deducted from my bill. 10 days of no service for the month and they deducted 4 bucks! Called them again on 3/21/2007 and I'm still on hold!"

More from MSN Money

• The Customer Service Hall of Shame
• Sprint's response
• Bank of America's response
• Comcast's response
• AT&T's response
• How companies were ranked

• Add your voice to the outrage
• Time Warner Cable's company profile

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