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Banks punish perfect customers

Bank of America and others test program that hits their best customers with new fees.

Posted by Kim Peterson on Wednesday, October 28, 2009 12:22 PM
Credit card fees © Purestock/SuperStockPay all your bills on time and have perfect credit? How dare you.

All that responsible behavior is doing nothing for banks. They can't slap a single overdraft fee or service charge on you. It's no fun to have you as a customer because, well, you're just too good!

So now, Bank of America (BAC) and other institutions are testing out a new annual fee for perfect customers. If you do everything right and play by the rules, you may be asked to pony up between $29 and $99 a year. Welcome to the new world of banking, where no good deed goes unpunished.

"There is a big segment of their population that they will have never made any money on, which is people who pay their bills on time every month," a research director at CreditCards.com told CBS News.

Bank of America and Citigroup (C) say they're just testing the fees now, and haven't made any decisions.

This isn't the first time we've seen this. Banks and other credit card companies are jacking up interest rates and closing the accounts of all types of customers -- including those who pay bills religiously.

It boils down to this: How much are Americans willing to take? Banks are trying to find out exactly how far they can push their customers.

When they say they're testing a new fee, they're really waiting to see how many complaints they get.

And I hope everyone who gets thrown into this lose-lose situation complains, because this is no way to treat customers.

Related reading:

Citibank yanks customer cards


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Thursday, November 05, 2009 1:58:21 PM
immigrants granson:  Problem is ;  A big Bank probably OWNS these "check cashing places"  Maybe Not and if not, could be a smart move on check cashing places  but eventually they would get out of hand too! (Oh yeah, they done that). Greed is a universal frieght train with no brakes,.. Seems to be pretty popular these days...Beware..could be another  BAIT-N-SWITCH  tactic. 
Friday, October 30, 2009 6:34:27 AM

          BANKER & GOVERNMENT MISSION STATEMENT:

 

FE, FI, FO, FUM!!!  We smell the blood of the commonman.  Be he "live" or be he "dead", We'll grid his bones to make our BREAD Money .

 

The End.   Sleep well!

Thursday, October 29, 2009 11:41:13 PM

My credit union raised the rates once to cover the rising costs, guess how much they raised it, .25%, that sounds fair to me, they are getting just a minimum out of every customer to cover the rising expenses, anyone can afford a 1/4% increase, however banks need to raise your rates 10-25% in order to pay their executives like the Bank of America CEO millions of dollars to retire after tanking the company.  Don't listen to these credit union bashers, they are bankers doing what they do best, LIE!!

 

One more thing, credit unions don't see you as a high risk because you have debt, as long as you pay on time regardless if you pay a minimum, they will not change your terms, so don't feel guilty if you happened to overspend in your past or perhaps you lost your job or have a very sick relative with expensive hospital bills, the credit union will help because you are a customer to them rather than just a number or a sucker, they will provide you the loan or the credit card and not lower your limit to get you to default on purpose, that should be the standard of customer service.  That is why they have not failed or needed a bailout in order to survive the slump in the economy.  Once the new credit card bill is in effect, you will notice in a few years that customers will not purposely default and the banks will be profitable after they have no more option than to pay a regular salary to their executives, otherwise they will be history like AIG and the other failing businesses, funny how Toyota and Honda are doing well, oh yes I forgot, their CEO doesn't even make a million a year while managing a bigger and more profitable business.

Thursday, October 29, 2009 7:08:29 PM
leijiang00904333;  TAKE A HIKE UP A LONG ROAD WILL YA !
GO FIND A CHAT ROOM THAT CARES !
YOU SHOW UP ON EVERY CHAT BOX ON THE NET, AND YET YOU STILL SUCK, LMAO !!
Thursday, October 29, 2009 6:59:13 PM

BLACKBYRD: " YOU GET 100 ATTA BOYS"

MY SAME FEELINGS, I HOPE THAT ALL THE BIG BANKS FAIL. THEY ALL TREAT GOOD PAYERS LIKE CRAP, I COULD CARE LESS ABOUT CREDIT OR CREDIT CARDS, I CLOSED ALL OF MINE OUT,AND I COULD CARE LESS ABOUT "CREDIT SCORES" BLAAAAAAAAA!

TO HELL WITH THEM ALL.

COMBAT VIETNAM VETERAN

WA. STATE

Thursday, October 29, 2009 6:52:37 PM

If you are current or ex-military (God bless them), or have a member in your family that is, go to USAA.  I bank with them.  No fees, no surprises, and great customer service.  I work for another bank and won't leave USAA. 

 

If not, as previous comments have posted, go to your local credit union.  Concerned about lack of ATMs?  Who still uses cash?  Use your debit/check card for everything!  Much more convenient and much safer.  If you lose cash, it's gone forever.  If you lose your debit/check card, you can get it replaced and dispute unauthorized transactions.  Cash will soon be obsolete.

Thursday, October 29, 2009 6:05:49 PM

We Americans love our country. I do, and I know you do as well.
Our country has been taken hostage by the banking industry and the Federal Reserve.
The FED is what is controlling our country, not the people.
The "elected" "leaders", if they can be called that, are puppets of a larger entity.

We the people make laws, and they find ways to circumvent our laws and/or conveniently dismantle our laws and regulatory safeguards.

 

Why are WE paying to help THEM, when our TAX $ should be going to help US.
Let the big banks FAIL. Let them ROT!
Let greed fail the greedy.
The FED does not bail you out when you fail.
The FED does not help you when you fail.
Who helps you when you fail...not them.

So, why are we allowing them to take our $ to save their sorry, corrupt a$$es.


Not to mention, the banks use our money and pay us nothing for it.
The interest rate has been below 3% for more than 20 years and getting lower.
And yet they keep raising rates on us.

Power leads to greed leads to corruption leads to tyranny.
It is our duty to liberate our country from our "government" and these financial terrorists.
How. I don't know, but joining the credit unions sound like a great start.


We, we are a union, are we not...a union of 50 states!

Take heed the words of the founders of our once great country for they were well aware of power that begets evil, and the evil that leads to tyranny.

Afterall, they got the hell out of England's "kingdom".

 

"All tyranny needs to gain a foothold is for people of good conscience to remain silent." (and do nothing)
- Thomas Jefferson

 

"When the people fear their government, there is tyranny.
When the government fears the people, there is liberty."
- Thomas Jefferson

 

"It is the Duty of the Patriot to protect his country from his government."
- Thomas Paine

Thursday, October 29, 2009 5:50:39 PM

Hey if you really want to hurt the Banks just go to your Local Credit Union and become full members with them. Unlike banks they really have free checking, and many Credit Unions have shared branching networks, this means you have more branches and atm's to use VS. the banks. I did this when Chase was charging me $3.00's a month for not using my checking acct or debit card. I wish I had done this Sooner.

Thursday, October 29, 2009 5:34:13 PM
Just stop sending them a payment...period.
Thursday, October 29, 2009 5:18:58 PM
This is the reason I use credit unions!!  I was going to get a Bank of America account and they were going to charge me monthly fees and a fee just to go to a bank teller!  To hell with that!  Now the best credit card I have is from my credit union, they pay ME to use the card, not the other way around.  They pay me 1.5% for everything I buy and 5% for pay at the pump, I've never once paid a fee to my credit union!
#11
Thursday, October 29, 2009 5:10:45 PM
Sanity in banking ?  It may be an oxymoron.  I sympathize as well as empathize with the majority of bloggers.  It just seems like the banks have become the most hated business in America.  Is it founded or unfounded?  No question it is in the eyes of the individual.  We are a very fortunate family that uses credit cards sparingly and pay off the balance each month.  Not everyone can do that that however many pay the minimum and more every month and still have been penalized. Some have excellent reasons for falling behind in credit card and other bills due.  I suggest speaking with your lender as soon as possible to explain the reasons and work out a payment plan.  We can all chastise the banks however the system is necessary for economic reasons.  Basically it is a gozinta and a gozouta.  In between we either make/pay interest or pay/make interest.  Without lending and borrowing we are a third world country. The two biggest purchases we make are homes and vehicles.  Where would we be if only CASH could purchase these items?  The good news is GDP has turned around and the future will be brighter for all.  I think this monetary downturn has made us all much wiser in our borrowing and spending habits.   
Thursday, October 29, 2009 5:08:30 PM

Anyone remember few days ago the government tried to limit the bank executives’ salary. This is the way those Aholes tried to say to the government that you take our $, then I will try to take it on the regular people who voted for you.

Thursday, October 29, 2009 5:03:53 PM
Yes, its me believe it or not. I am taking this time to let you all Americans know that capitalism does not work . You all should know by now , you been ripped for years by the companies you work for; by the banks , by your goverment ( especially the last one ). For years new presidents have come to power promising change , but nothing has been done; all lies .All of you should pay attention to what I have done in the last 50 years,I promised CHANGE and they got it , I eliminated all banks , I am the bank , I nationalized every single company , I own all of them and pay my people minimun wage , any way, I dont have czars , I have Generals, but hey everybody is equal. My country is bankrupt , but who cares , as long I control everything here, I know one day it will work, and since I control all the media my slave's will never find out.But now I feel happy,I know your country is on the right track,with a CONGRESS and a SENATE being DEMOCRAT and a president that is following in my foot steps, soon everything is going to be goverment owned, just like me, but dont worry you won't have to make a payment again .Socialism, who cares?     
Thursday, October 29, 2009 5:01:11 PM

Perhaps I missed the part on the credit card agreement where I agreed to become a co-signer on the accounts of any other card holder that goes delinquent. How can a bank increase charges to others simply to cover losses on bad loans. Do they not get to write off these defaulting loans as bad debts, and isn't that the cost of doing business.

 

Also, what happened to the good old days when you could pay a bill a day or two late with no penalty. When did this become such a huge crime/character flaw.

 

Also, why is it that when I deposit a check it is automatically deducted from the account at the issuing bank, but my bank still takes up to 10 days to make it available to my account. Shouldn't this speedy check clearing business work both ways.

 

I think the banks are forgetting about the internet and how quickly information can spread. In the past they could abuse customers and people had no way of knowing the scope of the problem or what lies they were telling customers. I know that the more of these stories I read the more determined I am to help bring about the demise of these banks.

 

I say we all make a run on the big banks and put our money in smaller banks. Let's see if they are truly too big to fail. The maker of the Titanic thought it was unsinkable and we know how that turned out. These banks are going down.

#15
Thursday, October 29, 2009 4:56:27 PM

who is not surprised by this, the banks and insurance companies pretty much charge people at will these days. Small banks are better to deal with in my opinion. I also understand that they have to make money to stay afloat so the more default loans out there, the more they have to charge the good customers.

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