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Banks punish perfect customers

Bank of America and others test program that hits their best customers with new fees.

Posted by Kim Peterson on Wednesday, October 28, 2009 12:22 PM
Credit card fees © Purestock/SuperStockPay all your bills on time and have perfect credit? How dare you.

All that responsible behavior is doing nothing for banks. They can't slap a single overdraft fee or service charge on you. It's no fun to have you as a customer because, well, you're just too good!

So now, Bank of America (BAC) and other institutions are testing out a new annual fee for perfect customers. If you do everything right and play by the rules, you may be asked to pony up between $29 and $99 a year. Welcome to the new world of banking, where no good deed goes unpunished.

"There is a big segment of their population that they will have never made any money on, which is people who pay their bills on time every month," a research director at CreditCards.com told CBS News.

Bank of America and Citigroup (C) say they're just testing the fees now, and haven't made any decisions.

This isn't the first time we've seen this. Banks and other credit card companies are jacking up interest rates and closing the accounts of all types of customers -- including those who pay bills religiously.

It boils down to this: How much are Americans willing to take? Banks are trying to find out exactly how far they can push their customers.

When they say they're testing a new fee, they're really waiting to see how many complaints they get.

And I hope everyone who gets thrown into this lose-lose situation complains, because this is no way to treat customers.

Related reading:

Citibank yanks customer cards


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Thursday, February 04, 2010 4:46:10 PM
Gee, the dollars printed by the Treasury, (that we pay for) go to the Fed Reserve for free.  The the Fed charges their member Banks 1/2 point interest,  then those Banks charge us, what about 5% to 30% or more interest, depending on the type of loan.  Yes, that's right, they have credit card holders out there the pay more than 30% interest.

So lets do the math, They, (the Banks) get the money at  .5% and lend it to its best most credit worthy customers at 5%.

That's ten times their cost or a 1,000% return on their investment. plus loan costs and fee's.

And you scratch your heads and wonder how they pay themselves so much in bonuses.

See anything wrong in this pictureSad


Tuesday, February 02, 2010 3:01:59 PM
One huge problem in this is the big banks have used the free federal money to offer unrealistic rates and services for free that should be charged for to maintain a viable business. Now the public expects these things for free as a given in the industry. It costs the financial institution money to maintain your account, branches, ATM's, online banking ,etc...  If you have never paid a fee how are you a perfect customer ?  Everyone wants to complain that banks charge NSF fees. You take that away and guess what....they have to make up that income somewhere. OH NO! now you are being asked to put your $ where your mouth is. WAKE UP bleeding hearts and realize that businesses require profit to operate. It's not evil, It's capitalism and it's the basis of our whole economy.
Friday, January 29, 2010 6:10:37 PM
I have to agree. I am the perfect customer for banks. I have very high credit scores, high income and I carry a balance. My interest rates are where risk customers used to be not so long ago. When I asked about this I was told that there was nothing the bank could do. They are losing too much money. Not my problem! I am turning over a new leaf. I am paying off my balances and closing my accounts. These banks can kiss my @$$!
Wednesday, January 27, 2010 5:57:47 AM
Let's say we all stop talking about it and do something, you know everyone can complain but until we all step up they'll listen to you complain and still do nothing. I think the banks should've went under also, this once great country is getting worse not better and to make it worse is we let them do it everyday. If everyone would come together as one we can change anything.
Monday, January 25, 2010 10:27:05 AM
Credit Unions are the answer right now. If you dont belong to one then join. They may not provide quite All the programs the big Crooks do but most. They are owned by members and therefore respond to members concerns. It is the next best thing to small private banks and in some cases much better!! Forget the big boys , let them destroy themselves.
Monday, January 25, 2010 10:23:08 AM
They did hit the wrong people this time. I sent my letter closing the account this morning and smiled all the way thru the mailing. It is what we get for bailing out a bunch of crooks anyway. I used to think Jamie Diamond (JPMChase) was a man of integrity but now that I watch him as he plays the same game as the rest of the sharks that card is next on my list. No more auto loans thru them and if I could change my mortgage I would. I am finding a small town local bank to give all my business to where relationships really do matter instead of using that little slogan for a carnival cmon. WE should have let them fail and hope we learned something from this.
Monday, January 25, 2010 10:21:36 AM

Big surprise..... I saw my "punishment" with Capital One months ago, when they raised my interest rate from 9 to 19% (!!). Before you ask, I had a balance less than $300, I paid double what they asked for each month, and I was never late with payments.  When I called to ask why my interest rate had more than doubled, they had no answer for me (either wouldn't or couldn't tell me...it was hard to say), so I just politely closed my account and paid it off. 

What's just plain spiteful though is how you really have to be so proactive in scanning your bank accounts for those (sneaky) mystery $3.50 fees they tack on here and there..... I guess they figured that amount is low enough to fly under most folk's radar....

Wednesday, January 20, 2010 9:07:36 AM

DO NOT EVER-EVER DO BUSINESS WITH BANK OF AMERICA

DO NOT EVER-EVER DO BUSINESS WITH BANK OF AMERICA

 

right on, do not become a victim to "Bank of America" this is the worst company I have ever had the misfortune of dealing with.  Their customer reps are rude, they reward their good paying customers with escalated interest rates and bogus late fees.  It took me 6 months to close out an account with them.  They didn't want to loose another unhappy customer, so they refuse to give an accurate pay off balance.  I finally paid them $100.00 more than the payoff balance, and waited for them to send me the difference. 

 

DO NOT EVER-EVER DO BUSINESS WITH BANK OF AMERICA

DO NOT EVER-EVER DO BUSINESS WITH BANK OF AMERICA

DO NOT EVER-EVER DO BUSINESS WITH BANK OF AMERICA

DO NOT EVER-EVER DO BUSINESS WITH BANK OF AMERICA

Thursday, November 05, 2009 1:58:21 PM
immigrants granson:  Problem is ;  A big Bank probably OWNS these "check cashing places"  Maybe Not and if not, could be a smart move on check cashing places  but eventually they would get out of hand too! (Oh yeah, they done that). Greed is a universal frieght train with no brakes,.. Seems to be pretty popular these days...Beware..could be another  BAIT-N-SWITCH  tactic. 
#10
Friday, October 30, 2009 6:34:27 AM

          BANKER & GOVERNMENT MISSION STATEMENT:

 

FE, FI, FO, FUM!!!  We smell the blood of the commonman.  Be he "live" or be he "dead", We'll grid his bones to make our BREAD Money .

 

The End.   Sleep well!

Thursday, October 29, 2009 11:41:13 PM

My credit union raised the rates once to cover the rising costs, guess how much they raised it, .25%, that sounds fair to me, they are getting just a minimum out of every customer to cover the rising expenses, anyone can afford a 1/4% increase, however banks need to raise your rates 10-25% in order to pay their executives like the Bank of America CEO millions of dollars to retire after tanking the company.  Don't listen to these credit union bashers, they are bankers doing what they do best, LIE!!

 

One more thing, credit unions don't see you as a high risk because you have debt, as long as you pay on time regardless if you pay a minimum, they will not change your terms, so don't feel guilty if you happened to overspend in your past or perhaps you lost your job or have a very sick relative with expensive hospital bills, the credit union will help because you are a customer to them rather than just a number or a sucker, they will provide you the loan or the credit card and not lower your limit to get you to default on purpose, that should be the standard of customer service.  That is why they have not failed or needed a bailout in order to survive the slump in the economy.  Once the new credit card bill is in effect, you will notice in a few years that customers will not purposely default and the banks will be profitable after they have no more option than to pay a regular salary to their executives, otherwise they will be history like AIG and the other failing businesses, funny how Toyota and Honda are doing well, oh yes I forgot, their CEO doesn't even make a million a year while managing a bigger and more profitable business.

Thursday, October 29, 2009 7:08:29 PM
leijiang00904333;  TAKE A HIKE UP A LONG ROAD WILL YA !
GO FIND A CHAT ROOM THAT CARES !
YOU SHOW UP ON EVERY CHAT BOX ON THE NET, AND YET YOU STILL SUCK, LMAO !!
Thursday, October 29, 2009 6:59:13 PM

BLACKBYRD: " YOU GET 100 ATTA BOYS"

MY SAME FEELINGS, I HOPE THAT ALL THE BIG BANKS FAIL. THEY ALL TREAT GOOD PAYERS LIKE CRAP, I COULD CARE LESS ABOUT CREDIT OR CREDIT CARDS, I CLOSED ALL OF MINE OUT,AND I COULD CARE LESS ABOUT "CREDIT SCORES" BLAAAAAAAAA!

TO HELL WITH THEM ALL.

COMBAT VIETNAM VETERAN

WA. STATE

Thursday, October 29, 2009 6:52:37 PM

If you are current or ex-military (God bless them), or have a member in your family that is, go to USAA.  I bank with them.  No fees, no surprises, and great customer service.  I work for another bank and won't leave USAA. 

 

If not, as previous comments have posted, go to your local credit union.  Concerned about lack of ATMs?  Who still uses cash?  Use your debit/check card for everything!  Much more convenient and much safer.  If you lose cash, it's gone forever.  If you lose your debit/check card, you can get it replaced and dispute unauthorized transactions.  Cash will soon be obsolete.

Thursday, October 29, 2009 6:05:49 PM

We Americans love our country. I do, and I know you do as well.
Our country has been taken hostage by the banking industry and the Federal Reserve.
The FED is what is controlling our country, not the people.
The "elected" "leaders", if they can be called that, are puppets of a larger entity.

We the people make laws, and they find ways to circumvent our laws and/or conveniently dismantle our laws and regulatory safeguards.

 

Why are WE paying to help THEM, when our TAX $ should be going to help US.
Let the big banks FAIL. Let them ROT!
Let greed fail the greedy.
The FED does not bail you out when you fail.
The FED does not help you when you fail.
Who helps you when you fail...not them.

So, why are we allowing them to take our $ to save their sorry, corrupt a$$es.


Not to mention, the banks use our money and pay us nothing for it.
The interest rate has been below 3% for more than 20 years and getting lower.
And yet they keep raising rates on us.

Power leads to greed leads to corruption leads to tyranny.
It is our duty to liberate our country from our "government" and these financial terrorists.
How. I don't know, but joining the credit unions sound like a great start.


We, we are a union, are we not...a union of 50 states!

Take heed the words of the founders of our once great country for they were well aware of power that begets evil, and the evil that leads to tyranny.

Afterall, they got the hell out of England's "kingdom".

 

"All tyranny needs to gain a foothold is for people of good conscience to remain silent." (and do nothing)
- Thomas Jefferson

 

"When the people fear their government, there is tyranny.
When the government fears the people, there is liberty."
- Thomas Jefferson

 

"It is the Duty of the Patriot to protect his country from his government."
- Thomas Paine

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