Special Coverage
10 companies we love to hate
How America's biggest names are failing their customers
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Customer Service Hall of Shame
MSN Money's fourth annual survey reveals which companies have scored points during the recession -- and which have made their customers' lives more difficult.
10 companies we love to hate
Some companies are making a fourth appearance in MSN Money's Customer Service Hall of Shame, and the company atop the list has been three 3 straight years.
10 companies that treat you right
The companies that made MSN Money's 2010 Hall of Fame do more than respect their customers -- they also value and empower their employees.