Retirement of Investment Toolbox

When: Nov 4, 2009

The Investment Toolbox (including the Deluxe version of the Portfolio, Charting and Stock/Fund Screener) was retired on November 4th. Reference the Portfolio Frequently Asked Questions for more information.

Microsoft ends sales of Money personal finance software.

When: June 30, 2009

Effect: As of July 1, 2009, you will no longer be able to purchase Microsoft Money. If you had purchased Money Plus prior to this date you will still be able to Activate your purchased copy of Money Plus.

In addition, Online services (direct online statements, bill pay, quotes), Activation and Assisted Support for Money will end on Jan 31, 2011.

For more information see http://microsoft.com/money

Weekly Maintenance

When: Sundays 1 AM (Pacific Time)

Effect: Intermittent access to My Accounts, Portfolio, and Bill Pay

Duration: Approximately 3 hours

Why doesn't my account update?

Effect:

There may be times when specific accounts do not update. In most instances the accounts will update within 24 hours.

If specific accounts haven't updated for more than 24 hours and you've tried to force an update via Update Now, see the Check the Status of an account on MSN Money item below for information on how to look up the error codes for those accounts. If you click on that error code, it may provide additional information to identify the reason for the failure.

If you go to your financial institution's website and see that they've added additional security measures, this may explain the difficulty Money has in updating your accounts. In these situations we are working to accommodate these changes as soon as possible.

Check the status of an account in MSN Money

To check the status of an account that you currently track in MSN Money's My Accounts, go to the Account Status page.

Sign in using the same Passport Network credentials that you use for My Accounts.

The status provided for each account includes:

• Date and time of the last update
• Number of transactions
• An option to change your bank or brokerage sign-in information, if needed
• Error codes

Does my bank or brokerage offer online updates through MSN Money?

To determine if your bank or brokerage offers online updates through MSN Money, go to

http://www.microsoft.com/money/bankonline.aspx

November 9, 2009