October site update

When: on or around Oct 23

Effect:

Primary updates include:

• Redesigned Investing Home page
• A few new calculators including a Driving License quiz
• Update to the Deluxe Portfolio for Vista users (all Vista users of the Deluxe Portfolio will be prompted to update/install)

See Scheduled event below for additional information.

Check back here for additional information about some of the changes.

Microsoft Money Plus Service Pack 1 (SP1)

When: March 24, 2008

Effect: When you start Microsoft Money Plus, you may be prompted to install an update.

Service Pack 1 for Money Plus has made improvements in the following areas:

• Vista Compatibility, including removing the need for DEP exclusions for Money executables
• Activation improvements through firewall and proxy servers
• General performance improvements in files with a large number of 'unaccepted' transactions

For more information reference the Money Requires a Software Update KB article.

Portfolio showing outdated data

Effect: Outdated information appears in your portfolio, if the Deluxe Portfolio hasn't successfully saved to the MSN Money servers in the past 90 days. MSN Money may try to force an update and replaced the Deluxe Portfolio information on your computer with the information stored on MSN Money servers. Because updates have not occurred for 90 days, this causes outdated information to appear in your Portfolio. Note: Portfolio Manager Essentials only uses the server data and has no local copy.

Duration: Indefinite

Reference: Common questions about the MSN Money Portfolio Manager
and the MSN Money cannot save your Portfolio to the server at this time KB article

Retirement of Passport (Windows Live ID) sign in for Microsoft Money 2002 - 2004

When: July 31, 2008

Effect: Older versions of Money (2002-4) will no longer support adding Passport credentials to your Money data files.

For more information see the You cannot sign in to Money 2002, Money 2003, or Money 2004 with your Windows Live ID credentialsMicrosoft Knowledge Base article.

October Site Update

When: On or around Oct 23rd

Effect:

No downtime expected.

Duration: From approximately 2 to 9 PM (Pacific)

Weekly Maintenance

When: Sundays 1 AM (Pacific Time)

Effect: Intermittent access to My Accounts, Portfolio, and Bill Pay

Duration: Approximately 3 hours

Why doesn't my account update?

Effect:

There may be times when specific accounts do not update. In most instances the accounts will update within 24 hours.

If specific accounts haven't updated for more than 24 hours and you've tried to force an update via Update Now, see the Check the Status of an account on MSN Money item below for information on how to look up the error codes for those accounts. If you click on that error code, it may provide additional information to identify the reason for the failure.

If you go to your financial institution's website and see that they've added additional security measures, this may explain the difficulty Money has in updating your accounts. In these situations we are working to accommodate these changes as soon as possible.

Check the status of an account in MSN Money

To check the status of an account that you currently track in MSN Money's My Accounts, go to the Account Status page.

Sign in using the same Passport Network credentials that you use for My Accounts.

The status provided for each account includes:

• Date and time of the last update
• Number of transactions
• An option to change your bank or brokerage sign-in information, if needed
• Error codes

Does my bank or brokerage offer online updates through MSN Money?

To determine if your bank or brokerage offers online updates through MSN Money, go to

http://www.microsoft.com/money/bankonline.aspx

September 30, 2008